Policies

Please use the links below to jump to the individual sections. This information is subject to being updated without notice and is any changes are considered effective immediately.

For information on Shipping and Returns

Purchases

All purchases and orders are on a pro-forma basis, payments must be received in full by us prior to shipment. Guest accounts are not supported by online cart system. Please register with our store if you wish to purchase products online. Alternatively you can email or phone us with your purchase enquiry (Australian destinations only). All international orders must go through our online shop (custom orders for drums and flutes excepted).

We do not issue backorders.

Expos: We will no longer issue lay-bys at expos. If the item/s you wish to purchase are still available after the expo, please contact us to arrange a lay-by purchase or you can purchase the item via our online shop.

Pow Wow Drums - Shipping charges can only be calculated after the drum and drum stand have been completed; we can not provide estimates. We require a deposit payment with the final payment + shipping due on completion. Shipping charges for all Pow Wow Drum orders will include insurance fees against damage and loss.

Lay-bys

Lay-bys are available for the retail purchase of drums, flutes and the balance on drum payments for workshops. The average lay-by term is 6 weeks from the initial instalment (deposit payment) unless otherwise agreed on. This lay-by term may vary depending on the total cost (includes P&H) of the order.

Failure to make payments as per the Lay-by Agreement, without prior notification to us, will result in automatic cancellation of your lay-by and forfeiture of the deposit paid. The items will then be made available for purchase on our online shop. It is your legal responsibily as the customer to honour your agreement of the lay-by. If you have any difficulties in meeting the Terms and Conditions on the Lay-by Agreement, contact us asap to discuss your options.

Note: Our online shop does not support periodic payments. Please contact us to arrange your lay-by purchase for drums and flutes.

Title of Goods

All products supplied by Wolf Drums and Flutes remain the property of Wolf Drums and Flutes until full payment has been received and cleared in our bank. Any and all commercial risk in the products passes to the customer at the time of postage.

Custom Orders

Custom orders are available for a selection of products including drums (hand held and pow wow drums), flutes, smudge fans, rattles and drum bags (within a limited size). Please note custom work is no longer available for dream catchers.
  • Custom orders require a deposit payment prior to the commencement of work. Where deposits have been taken for a purchase and there has been a mutal agreement for the balance to be paid by a specific date, failure to finalise that payment without notification to us will be regarded as a change of mind. Under the Australian Consumer Law we are not liable to offer a refund for change of mind.
  • We cannot provide a specific deadline for custom work, especially large items like pow wow drums and items where detailed work is involved such as flutes. In conjunction with filling orders we also have stock to build plus expos and workshops to prepare for.
  • We do not provide progress reports - time taken to update our customers on their order reduces the time spent working on the order.
  • If you require an item for a specific event we suggest you do not arrange any dates for your event until you have received your order. If the item in question is for an event arranged by a third-party eg expo, festival, tour; please discuss this with us during your initial enquiry about your order so we can assertain as to whether or not we will be able to complete your order in time. All craft items are hand made by us; we do not mass produce items in a factory.
  • Please understand that delays can occur which are beyond our control such as extreme weather changes, ill health. Extremely hot weather will prevent us from working on certain items.

Workshops

Workshops require a minimum deposit of $100 per person, payable at the time of booking. Deposits are non-refundable if you simply change your mind or make a wrong decision with your booking.

If you have paid your deposit and due to unforseen circumstances you are unable to attend the workshop on the day, you have the option to forfeit the amount paid or receive an online discount voucher (in way of a discount voucher code) for use at our online store. The voucher code is valid for 6 weeks from the date of issue. To use the voucher simply enter the code provided to you via email into the specified field during checkout.

When booking in to a workshop please provide us with your email address so we can send you relevant information regarding the workshop. If you are booking for yourself and another person we will need the name and email address of the person for the correspondance relating to the workshop.

If the workshop is cancelled you have the following options:

  • use the deposit amount paid as credit towards a purchase on our website, eg a drum. You will receive a voucher code via email which you can then use at our online store. This offer expires 6 weeks after the date of issue.
  • have the drum custom made by us and shipped to you on completion after the balance has been paid. Balance will include postage fees.
  • receive a full refund of the deposit amount paid.

For additional information please read the Workshop Info page.

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