Shipping & Returns

For information on Policies

The following information is subject to updates without notice.

Shipping

Shipping fees are inclusive of package and handling costs. We take great consideration into the packaging of orders so they arrive at your designated address intact. If your parcel is damaged during transit, retain the original packaging and contact Australia Post asap (Australian destinations) or the courier agent used (for oversized parcels).

Please ensure you have provided us with the correct postal address for your parcels. Wolf Drums and Flutes is not legally liable for any loss or damage incurred due to inaccurate information being supplied. Customers registered with our online shop - changes to your details can be made via the My Account link once logged in.

Australian Orders

All orders will be shipped through the Australian Postal Service. Please choose from Regular Parcel Post or Signature On Delivery. Extra Cover insurance is not supported by our cart system. If you would like extra cover please notify us of the value and we will invoice you separately. See Optional Extras Domestic for further information regarding Extra Cover.

If orders purchased online require more than one parcel we will contact you to discuss your options and invoice you for the additional postage costs.

International Orders

As of 18th April 2016 Australia Post have implemented changes to international delivery services. Economy Air - no tracking. Standard Air - is now a tracked service and replaces Pack and Track and Express Post International services. Please refer to International Delivery Services. Note: Not all services are available through our online checkout system. If you would like insurance against loss or damage please email us and we will invoice you separately for insurance to the product value of your order. We highly recommend insurance for more expensive orders such as drums and flutes. If your country's Customs and Quarantine service withholds items for treatment, Wolf Drums and Flutes is not liable for any customs duty fees or quarantine treatment charges. Please understand we hold no liability for the parcel once it has entered into the postal system.

All orders must be processed through our online cart system.

Oversize parcels

Oversized parcels (e.g large Pow Wow Drums) which are larger than the allowable dimensions set by Australia Post will be shipped via courier and the shipping charges are inclusive of insurance to the value of the item.

Parcel Pickup

Parcel pickup is not available. All orders will be shipped.

Returns, Refunds and Exchanges

Please choose your items carefully as payments are non-refundable if you simply change your mind or make the wrong decision.

Return freight will be the responsibility of the customer, and onus of proof of return remains with the customer e.g tracking number, postage receipt. Please ensure you have written the correct address on any return parcels as we hold no liability for incorrect postage.

Returns

  • Returned goods will only be accepted in the original condition and any sealed packets such as incense, resin products, botanicals must remain unopened. Soaps that have been unwrapped are not subject to a refund, return or exchange due to hygiene reasons. You must contact us within seven (7) days of receipt to discuss return of goods, after this time returns will not be considered for refund or exchange.

Refunds or Exchanges

  • All refunds will incur a 10% adminstration charge which will be deducted from the amount owing. Original postage costs and related fees (eg customs duty fees) are not included in the refund amount. Where cheque refunds have not been claimed and processed within a reasonable amount of time they will be stopped for security reasons.
  • Exchanges will be accepted if we have mistakenly sent you the wrong item.
  • Custom Orders: Custom orders are not subject for a refund or exchange. When providing us with specifications for custom work please ensure you have given us accurate information.
  • Expo Purchases: If you have purchased craft items from us at an expo, please Contact Us if you have any issues so we can review the matter.
  • Australia Consumer Law - Refunds and Returns Poster
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