For information on Policies
The following information is subject to updates without notice.
Shipping
Shipping fees are inclusive of package and handling costs for both domestic and International orders.
Note: Extra Cover insurance for loss or damage is now available for orders over $100.
The cost is calculated automatically via Australia Post during the checkout process. If your order is $100 or less the Extra Cover will not be displayed.
Delivery: Please ensure you have provided the correct delivery address. We hold no liability where incorrect information has been supplied by the customer. If you have entered an incorrect delivery address and your order has already been submitted, please email us asap with the correct address. You will be responsible for additional shipping costs to have the order re-shipped providing that the parcel has been returned to us by the postal system.
All orders will be shipped through the Australian Postal Service.
If orders purchased online require more than one parcel we will contact you to discuss your options and invoice you for the additional postage costs.
Once the parcel(s) enters the postal system, we hold no liability for any loss or damage incurred.
Australian Orders
All shipping options include parcel tracking.
Parcel pickup is not available. All orders will be shipped. Available shipping options will be displayed during the checkout process.
Oversized parcel: Oversized parcels and larger items which are not available through our online store (eg Pow Wow Drums) will be shipped via Pack n Send. The postage will include insurance.
Available Shipping Options include:
- Parcel Post and Express Post
- Signature on Delivery and Extra Cover are available where applicable.
For orders over $100 we recommend Extra Cover as this will cover you for loss or damage during transit. Wolf Drums and Flutes is not responsible for any loss or damage once the parcel(s) enters the postal system.
For additional information on Extra Post parcel network please refer to the Express Post Domestic Delivery Estimator.pdf
International Orders
Please refer your country's Customs and Quarantine service as to what is allowed into the country. Wolf Drums and Flutes is not liable for any customs duty fees or quarantine treatment charges.
Available Shipping Options include:
- Standard International and Express International
- Signature on Delivery and Extra Cover are available where applicable
For orders over $100 we recommend Extra Cover as this will cover you for loss or damage during transit.
Returns, Refunds and Exchanges
Returns
Returned goods will only be accepted if the items remain in the original condition and any sealed packets such as incense, resin products, botanicals etc must remain unopened. Please contact us within 5 days of receiving your order if there are any issues you wish to discuss. We can confirm receipt of your order via the Australia Post tracking number.
Wrong Item: We accept returns if we have mistakenly sent you the wrong item. Please contact us within 5 days of receiving your order.
No returns are accepted without prior approval. No refund is available for the postal costs associated with the returns.
Refunds
Our refund policies are inline with Department of Fair Trading guidelines. Payments are non-refundable if you simply change your mind or make the wrong decision. If you've added the wrong item to the cart by accident, you can update your cart before checking out. If you've already checked out and processed your payment, please contact us asap so we can amend the order prior to shipping it.
Return freight will be the responsibility of the customer, and onus of proof of return remains with the customer e.g tracking number, postage receipt. Please ensure you have written the correct address on any return parcels as we hold no liability for incorrect postage.
Custom Orders
Custom orders are not subject for a refund or exchange especially if the specifications are outside the scope of what we would normally make for general stock. When providing us with specifications for custom work please ensure you have given us accurate information.
